How Can We Be Of Service?

Service & Warranty information for PENN Reels, Rods & Combos

Experienced, knowledgeable, and reliable. These characteristics make PENN's parts and repair departments renowned as the top in the industry. Our staff is comprised of trained professionals that can examine your reels and make them look and perform like new again. Whether it's a complete overhaul or a simple cleaning, PENN's parts and repair departments will have you back on the water in no time.

We offer a full list of exploded reel diagrams, which list part numbers and descriptions so you can have the information you need at your fingertips to place an order.

I need service information for:

NEED YOUR PENN REELS REPAIRED, GREASED OR CLEANED?

Let our trained staff of professional technicians inspect your reels, put them in perfect working condition, and make them look and work like new again.

PLEASE NOTE THAT OUR CURRENT REPAIR TURNAROUND TIME IS APPROXIMATELY 3 WEEKS.

What We Need From You:

  1. Your Reel (Please make sure you properly package and insure your reel. We recomend you send your reels to PENN via UPS so that the shipment can be tracked and we can verify reciept of your goods.)
  2. Dated Reel Proof Of Purchase (For warranty consideration a dated proof of purchase must be included with returned product.)
  3. Completed Repair Form: Download Here
    • Be sure to include your name and address, (we cannot ship to P.O. Boxes)
    • A way (or ways) for us to contact you, either by phone or email.
    • Provide the best time to contact you, either at home or at work.
    • Your credit card number, expiration date, name on card and type of card. Note: We accept MasterCard, Visa, American Express and Discover.
    • If all of the required information is provided, your reel will be entered into our system. Upon completion of the repair we will notify you of the total repair costs (Explained HERE). Upon your acceptance of the charges the costs will be applied to your credit card and your reels will be sent back to you via FedEx.

Ship your reel to the appropriate address below

In the U.S. (Reels Only)
Factory Service Department
PENN Fishing Tackle Mfg. Co.
3028 West Hunting Park Avenue
Philadelphia, PA 19132
(800) 892-5444

Or ship to any authorized U.S. Reel Warranty Center

In Canada (Reels Only)
Aikman’s Sporting Goods Repair
3010 Novar Road
Mississauga, ON L5B 1S4
(905) 277-3595
aikmansports@istar.ca

Eric’s Reel Shop
16 Osborne Ave.
Dartmouth, NS B2W 1H8
(902) 463-8758
ericsreelshop@eastlink.ca

Mike’s Reel Repair
108 – 31060 Peardonville Road
Abbotsford, BC V2T 6K5
(604) 855-1119

Rockey's Reel Repair
10 Brammer Drive
Orillia, Ontario L3V 7T4
(705) 325-3526
(877) 325-3526
rockey6707@yahoo.ca

Success Tackle
1555 Shawnigan Mill Bay Road
Shawnigan Lake, BC V0R 2W0
(250) 743-3782

Replacement of Your PENN® Rod

PENN® warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one (1) year from the date of purchase. PENN® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.

PENN® does not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or comparable model. If your rod is within the original warranty period, PENN® will need to inspect your rod to determine the nature of the defect.

Rods NOT covered under warranty may also be submitted for replacement for a nominal fee. Please contact us directly for details at 800-892-5444

To help us provide the best service to you please print out and complete a Rod Replacement Form. Send your complete damaged rod, a completed Rod Replacement Form and $20 (personal check or money order) postage and handling to the address below. Also include a copy of your dated receipt if you are requesting replacement under warranty. Package your rod securely in a disposable container, as we do not return rod tubes.

PENN ROD WARRANTY - (In the U.S. & Canada)
1900 18th Street
Spirit Lake, Iowa, 51360
(800) 892 - 5444