Repair Department

Let our trained staff of professional technicians or you local authorized reel warranty center inspect your reels, put them in perfect working condition, and make them look and work like new again.

I need repair information for:

NEED YOUR PENN REELS REPAIRED, GREASED OR CLEANED?

Let our trained staff of professional technicians inspect your reels, put them in perfect working condition, and make them look and work like new again.

PLEASE NOTE THAT OUR CURRENT REPAIR TURNAROUND TIME IS APPROXIMATELY 3 WEEKS.

What We Need From You:

  1. Your Reel (Please make sure you properly package and insure your reel. We recomend you send your reels to PENN via UPS so that the shipment can be tracked and we can verify reciept of your goods.)
  2. Dated Reel Proof Of Purchase (For warranty consideration a dated proof of purchase must be included with returned product.)
  3. Completed Repair Form: Download Here
    • Be sure to include your name and address, (we cannot ship to P.O. Boxes)
    • A way (or ways) for us to contact you, either by phone or email.
    • Provide the best time to contact you, either at home or at work.
    • Your credit card number, expiration date, name on card and type of card. Note: We accept MasterCard, Visa, American Express and Discover.
    • If all of the required information is provided, your reel will be entered into our system. Upon completion of the repair we will notify you of the total repair costs (Explained HERE). Upon your acceptance of the charges the costs will be applied to your credit card and your reels will be sent back to you via FedEx.

Ship your reel to the appropriate address below

In the U.S. (Reels Only)
Factory Service Department
PENN Fishing Tackle Mfg. Co.
3028 West Hunting Park Avenue
Philadelphia, PA 19132
(800) 892-5444

Or ship to any authorized U.S. Reel Warranty Center

In Canada (Reels Only)
Aikman’s Sporting Goods Repair
3010 Novar Road
Mississauga, ON L5B 1S4
(905) 277-3595
aikmansports@istar.ca

Mike’s Reel Repair
108 – 31060 Peardonville Road
Abbotsford, BC V2T 6K5
(604) 855-1119

Success Tackle
1555 Shawnigan Mill Bay Road
Shawnigan Lake, BC V0R 2W0
(250) 743-3782

Replacement of Your PENN® Rod

PENN® warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one year from the date of purchase. PENN® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.

We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the defect. Please send the following items to penn@purefishing.com. These easy steps will help us take care of your warranty claim as efficiently as possible:

  • Photograph of rod clearly showing the model (found directly above the handle)
  • Photograph clearly showing the broken area(s) of the rod
  • Copy of the dated receipt or proof of purchase
  • A brief description of how your rod broke
  • Your address and a daytime contact number

Rods under warranty will be replaced for a processing fee of $19.95 US. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will also give you a call to discuss your replacement options. Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement. Please contact us directly for details at (800) 892 – 5444 (Monday-Friday, 8 AM- 6 PM EST).

Important Repair Bulletins - Click Here

Reels No Longer Serviced - Click Here

Make a selection below to get the information you need.